Founded in 1919, KLM is the flag carrier of the Netherlands. KLM, or Koninlijke Luchtvaart Maatschappij N.V. (Royal Dutch Airlines), is the oldest airline in the world that still uses its original name. Its company slogan is journeys of inspiration. KLM was named Europe’s Leading Airline in 2010 World Travel Awards.
Its parent company is the Air France-KLM following their merger and the headquarters is located in Amstelveen. The main operational hub is Amsterdam Airport Schiphol.
KLM subsidiaries include KLM Cityhopper, Martinair, KLM Asia, KLM Catering Services, KLM Health Services and Transavia. KLM is a member of SkyTeam airline alliance after joining in 2004. Together with its subsidiaries, KLM flies to over 133 domestic and international destinations across 70 countries in 5 continents. It also has codeshare agreements with many major carriers across the globe including Alitalia, Aer Lingus, Garuda Indonesia, Korean Air, Malaysia Airlines, Air Astana, Air France, Jet Airways, Pegasus Airlines, Transavia and Kenya Airways.
KLM current fleet includes Airbuses A330-200, A330-300, and A350-900. The fleets also consists of Boeings 737-700, 737-800, 737-900, 747-400, 747-400M, 777-200ER, 777-300ER, 787-9, and 787-10, totalling to around 156 aircrafts.
KLM offers three cabin configurations namely Business, Economy Comfort and Economy classes. Depending on the aircrafts and the routes, each class has different layouts. For the Business class, seats are arranged in either 2-3-2, 2-2-2, or 2-2 layouts. Some of the newer aircrafts boast pod-style seats to provide more privacy and comforts. All come with massage function, amenity kits, and in-seat TV screens. Economy Comfort class differs from Economy class with its bigger seats but otherwise provides fairly similar in-flight services.
In-flight entertainment in KLM comes in the form of AVOD. It offers blockbuster movies, TV shows, music channels and variety of games and language courses to keep both adults and children occupied during its long-haul flights. On-board WiFi is provided on certain aircrafts and most of its latest aircrafts now have in-seat power outlets to charge gadgets. International magazines and newspapers are available as is its own in-flight magazine, the Holland Herald. Hot meals are provided and this varies depending on flight durations. Snacks are provided on short-haul flights. KLM has also now introduced à la carte meals in Economy class giving passengers the option to choose Dutch, Japanese, Italian or Indonesian meals. Passengers with special dietary restrictions can specify their needs when purchasing tickets or during online check-in. Alcoholic beverages are complimentary.
KLM frequent flyer program is called Flying Blue following the merger between Air France and KLM. Membership is free and members begin at the basic Ivory level before moving on to Silver, Gold and Platinum as they continue collecting miles within a calendar year. Miles can also be earned from other airline partners.
KLM baggage allowance is not particularly generous especially for Economy class passengers. Baggage allowance can also vary depending on customers’ Flying Blue membership status. In general, passengers on Economy class are only allowed one bag weighing 23kg. Passengers in Business class are allowed two bags weighing 32kg each.
How to contact KLM Nigeria?
Opening hours: Monday – Friday 08:30 – 16:30
Exceptions: Saturday – Sunday Closed